No Errors in Billing

We do not believe a mistake in billing occurs because it is a mistake.

A mistake is an error that has failed to be identified and corrected. The reason for errors is a failure in humanist technology.

The most common causes include:

  • Making assumptions
  • Laziness
  • Attitude
  • Accepting someone else’s information
  • Impatience
  • Rushing
  • Multi-tasking
  • Incorrect training
  • Lack of experience
  • Deviating from correct methodologies
  • Taking short cuts

Billprint in its founding years recognized a gap between technology and humanist input. This gap we regard as humanist technology. Our approach was to set parameters and recruit staff that shared a detail-orientated mindset. In 15 years we have devised systems that help monitor and weed out both potential issues and search and destroy inherited problems associated with data files received from 3rd parties.

It is the marriage of a humanist approach with technology developed specifically for the Telecommunication billing that has proved so consistent and successful in eliminating errors from occurring. We have identified 33 separate problems that can occur in a billing cycle.


Some of these include:

  • Duplicates records in data streams
  • Missing / incorrect fonts
  • Branding not matching data file
  • Previous months data sent to us
  • Postal barcode does not read
  • Missing data fields in data file
  • Branding message relates to previous billing month
  • Data structure is incorrect
  • Missing data stream
  • HTML output includes header and footer information
  • XML parsing has used incomplete stylesheet
  • Calculated totals are incorrect
  • GST Calculation is incorrect
  • Return addressing on stationary is incorrect

We check these potential hot spots and the other 19 remaining potential errors with each billing run for each client. It is a framework of safety and our compulsive attention to details that eliminates errors from occurring.